Terms of use · 23 September 2026
What you agree to by using Unplanned, and what you can expect from us. Plain words, because you should actually read it.
Unplanned is made in Groningen, the Netherlands. Questions about these terms go to hello@unplanned.nu.
Unplanned is for people aged 16 and over. One account per person, in your own name as your friends know you. Keep your sign-in to yourself: what happens on your account is yours.
Your moments, messages, name and photo stay yours. You give us permission to store them and show them to the people you picked, only to run the app, for as long as the privacy statement says we keep them.
Do not use Unplanned to:
Unplanned tells your friends where you are for a while. Whether you go to someone's moment, and what happens there, is between the people involved. We do not check who people are or what they do offline, and we are not responsible for it. Meet in places you are comfortable with, and leave when you want to.
Hold a message to report it. We look at every report and may hide what was posted, and warn, suspend or close the account behind it. Threads are kept for a while for exactly this reason.
An optional yearly subscription through the App Store. It gets you a crown on your avatar and pays for keeping the lights on; it never unlocks anything else. Apple handles the payment, renewal, cancelling and refunds under its own terms. You cancel in your iPhone's settings.
We do our best to keep Unplanned running and your data safe, but we cannot promise it is always available or free of mistakes. We may change, add or remove features. If we ever stop Unplanned, we tell you in the app well in advance.
As far as the law allows, we are not liable for indirect damage, such as a missed meeting or lost data. Nothing here takes away rights you have as a consumer under Dutch or European law.
You can delete your account at any time in the app, under You. We can suspend or close an account that breaks these terms; if we do, we tell you why, unless the law or someone's safety says otherwise.
These terms are between you and Unplanned, not Apple. Apple is not responsible for the app or its content, and has no duty to support it. Apple's standard licence terms for apps also apply.
If these terms change in a way that matters, the app tells you the next time you open it. Dutch law applies. A dispute goes to the court in Groningen, unless consumer law gives you the right to your own court.